Returns & Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We sell ready-made t-shirts, sea glass necklaces and copper bracelets in person at markets. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Faulty items

If something you bought from us is faulty, isn't as described, or doesn't last as long as it reasonably should, contact us at hello@ejsforge.com or come and see us at a market.

Major failure (for example, the item falls apart, or has a problem that would have stopped you buying it had you known): you can choose a refund or a replacement.
Minor failure (for example, a loose jump ring or a small print flaw): we will repair, replace or refund the item within a reasonable time.

We ask that you let us know within 30 days if you can, but this doesn't limit your rights under the ACL. If you need to post a faulty item back to us, we'll cover reasonable postage costs.

Change of mind

The ACL doesn't require refunds for change of mind, but we're happy to help. Within 14 days of purchase, you can return an item for a refund or exchange if it is unworn and unwashed, in its original condition, and you have proof of purchase (a receipt or card statement). Bring it to one of our markets or contact us to arrange a return.

What isn't covered

Damage caused by misuse, accident or not following care instructions (for example, washing a printed shirt hot or tumble-drying it on high).
Normal wear and tear.
Natural variation in sea glass colour, shape and texture. Every piece is different, and that isn't a fault.
Copper darkening or turning skin slightly green. This is a natural reaction, not a fault, and a polishing cloth restores the shine.

How refunds are paid

Card purchases are refunded to the card you paid with, through our payment processor, Stripe. Your bank may take 5–10 business days to show the credit. Cash purchases are refunded in cash.

More information

For more about your rights, see the ACCC's guide to consumer rights and guarantees. Questions? Contact us.